In person, Mr. Desmond mixes low-key friendliness and on-message discipline.

Jennifer Schuessler
About This Quote

Mr. Desmond is more than willing to offer advice, but he is also very careful not to overstep his bounds. He will readily acknowledge the necessity of making risk-averse decisions, but he will not allow a decision to be made in a way that restricts an individual’s ability to explore options. His low-key friendliness and on-message discipline give him a lot of latitude in how he approaches situations.

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